FAQ

What is the order minimum for custom gear?

The minimum order is 18 units with minimum per style of 6 units. Example: An order of 18 units of bike gear has 6 jerseys, 6 bibs, and 6 jackets. Note: Accessories are not considered as part of the minimum order quantity.

 

 

How long will my custom order take?

Once order is placed, deposit received, and artwork approved, the order is estimated to be shipped within 6-8 weeks.

 

 

How do I know what size to order?

You can either check the measurement chart on our website OR order a fit kit. Download the fit kit order form on the download page of our website and select your product style. Fax or email your form to Zoca’s customer service and we will ship your fit kit.

 

 

What file format do I need to send my artwork?

We ask that you send the art in a Vector File so we can properly work with your art.

 

 

Are there any additional fees for art work, type of fabric, or larger sizes?

There are design fees if artwork is not provided in ZOCA template ready to print.  A quote for design will be given after artwork or design ideas are sent to ZOCA.  A deposit for art will be required to start.  Sizes 3XL and 4XL are $7.00 extra per item. 

 

How should my Zoca gear fit?

Zoca gear should fit tight to the point it is comfortable. If your gear is loose, it will not perform at it’s best. If it’s too tight, it will disrupt the athlete’s performance.

 

 

I am a retailer and I want to sell Zoca gear, what do I do?

Contact Zoca for details. 858-522-7101

 

 

What type of materials does Zoca use?

Zoca uses fabrics that wick moisture away from the skin and disperse it over a greater surface area for increased evaporation, comfort, and performance. Further details available on the Technology page of our website.

 

 

What is a fit kit?

A fit kit is a product sample in sizes S-XL that we can provide to the customer to help determine which sizes to order. We want our customers to feel and try on our products so that they are comfortable in placing their order. The customer can download the fit kit order form on our download page on our website. We ask that you fill out the form and fax it to Zoca to process your request.

 

 

How do I order a Fit Kit?

Customer fills our the Fit Kit order form from the website and provides a credit card number and authorization to charge at our published rates if the fit kids are not returned to ZOCA within 30 days of receipt. Customer is responsible for payment of freight to return fit kits to ZOCA. Fit kits should be returned in the same condition as sent to avoid any charges.